Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery. Please ensure that items are unused, in their original packaging, and in the same condition as received. Custom or personalized items, as well as certain other products, may not be eligible for return.

How to Return an Item

To return an item, follow these steps:

Request a Return Authorization

Contact our customer service team at info@kavyamart.com Include your order number and the reason for the return.

Prepare the Return Package

Pack the item securely in its original packaging, including a copy of your receipt and the RMA number clearly marked on the package.

Ship the Package

Send the package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer. However, if the return is due to a defect, error in the order, or other issues on our part, we may provide a return shipping label or reimburse the shipping cost.

Processing Returns

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Processing typically takes 5-7 business days. We will notify you via email once your return has been processed.

Items Not Eligible for Return

The following items are not eligible for return:
1. Custom or personalized products
2. Clearance or final sale items
3. Items that have been used or altered